Dear Valued Client,
LVVSC is committed to helping prevent the spread of Coronavirus by reducing the amount of person-to- person interaction in our hospitals through social distancing. Effective immediately, our lobby is client- free but for end of life or other exceptional circumstances. If your pet has a non-life-threatening injury, illness, or condition, we ask that you please remain in your car. Our team will come to you. If you are feeling ill or have been quarantined, please have someone else bring your pet in for care or to pick up medication
What to Expect Upon arrival, please call our hospital and provide the following information:
- Your pets name
- Your name
- The name of the doctor or department your pet is seeing.
You will then be transferred to a team member in the department to discuss what comes next, including our appointment process and how we will work with you to obtain your pet’s medical history, provide Treatment Plan recommendations, and let you know the expected wait time.
In general, when it’s time for your pet’s appointment, a member of our team will come to your car to retrieve your pet. Please remove and retain your pet’s collar and leash. You will also be informed of the approximate time to expect a phone call from the doctor.
A doctor will then call you to discuss your pet’s condition and review a Treatment Plan that includes diagnostic and treatment recommendations. A member of our team will call you to discuss our findings, provide treatment recommendations, and discharge instructions. This information will also be emailed to you so you can further review the information and ask any questions you may have.
All payment will be taken over the phone and your pet will be brought back to your car. The exceptions to this process include life-threatening emergencies and end of life care (euthanasia).
Hospitalized Pets If your pet is hospitalized, we are unable to keep items from home such as beds and toys. Visitation is also limited to life-threatening or end of life circumstances only.
Medication Pick-up When possible, we are requesting that medication refills be requested through our website www.lvvsc.com. We do require 24 to 48 hours to process your request. Once your prescription has been filled we are happy to have a team member collect payment via phone and bring these items to your vehicle.
Thank you for trusting LVVSC to provide care and service. If you have questions about your pet’s appointment, please call our hospital directly or e-mail us at firstname.lastname@example.org.
Please note that due to the high call volume there could be a delay in getting through to a representative or longer on-hold wait times. We thank you for your understanding and patience.
Your LVVSC Team